YOUR OBLIGATIONS:

As a user of this website,you must acknowledge that any use of this site,including any transactions you might make,is subject to the terms & conditions set out below. Your attention is also drawn particularly to the policies on returns & refunds on delivery & also to our practice regarding the security & provicy of any information you might supply to us.

PRICE OF GOODS:

The price you pay is the price displayed on the website at the time we recieve your order,unless there has been an error in website pricing.We try to ensure that all prices on our site are accurate,but errors may occassionally occur.If we discover an error in the price of goods you have ordered,we will inform you as soon as possible & give you the option of reconfirming your order at the correct price or cancelling it.If you cancel but have already paid for the goods you will recieve a full refund. All prices shown are in Pounds Sterling (£) but exclude any delivery charge unless expressly stated otherwise.All prices are also subject to change without notification.

PRODUCT SPECIFICATIONS:

We make every effort to describe all our products as accurately as possible & to give reliable information regarding colour,measurements & technical specifications.We do emphasise however that such descriptions by their very nature can only be approximate.Also,all natural products,such as Timber & Stone will vary in colour/pattern.This makes them unique & will not be accepted as a defect.

DELIVERIES:

We use two methods of delivery - one for smaller packages such as Ceiling Roses & Fires (approx 25kg or less), which will be delivered to your door by the driver. The second is for larger goods such as Fireplaces & Stoves - these will be on a pallet which will be lowered from the van/truck at the nearest possible parking space. We advise you pre-arrange help to move the Fireplace/Stove indoors as it is not the drivers responsability to do so!
All deliveries Must be at the billing address (unless agreed otherwise).

CUSTOMER COLLECTIONS:

If you wish to collect your order in person, you can place your order over the phone 01268 554499, or in the showroom - Ornate Plaster & Fireplaces, Unit 2, Bluehouse Farm, London Road, Pitsea, Basildon, Essex, SS13 2BY
Opening times: Mon-Fri 9am-5:30pm, or Sat 9am-5pm.

SMALLER PACKAGE SERVICE (UNDER 25KG):

We will confirm your order is being dispatched by email (normally next day delivery).
Once you receive your delivery, check the packaging for exterior/visible damage & if ok sign as unchecked. If exterior is damaged, open packaging & thoroughly check for damage. If ok sign for received item, if not sign as damaged & return with driver. We will send a replacement as soon as possible.
If no one is home when the driver arrives, then he will post a card through the letter box with a phone number for you to ring to arrange a suitable time for re-delivery.

LARGER GOODS SERVICE (OVER 25KG)

We will confirm your order is being despatched by email. The courier firm will then ring you to arrange next day delivery & a suitable time. If no one is home after agreeing to this time, they will arrange a re delivery date & time (but there will be a charge of £30).
When your delivery arrives, check for exterior/visible damage & if ok sign as unchecked. If exterior is damaged, open packaging to thoroughly check product. If ok sign for received item, if not sign as damaged & send back with the driver. We will send a replacement as soon as possible.

YOUR RIGHT TO CANCEL (COOLING OFF PERIOD)

All products on this website are either made to order, or ordered in especially, therefore once payment has been made confirming the order, we cannot accept returns or make refunds for undamaged/fully operating goods.

FAULTY OR DAMAGED GOODS:

We inspect all items thoroughly before being dispatched & protect them with the best form of packaging possible. But occasionally items may get damaged in transport, so we advise you to thoroughly inspect your goods before signing for them, as once signed for, there is no way of claiming for the damaged goods under the insurance!
If after signing for the item as unchecked, it is then discovered as faulty, contact us as soon as possible & we will take the appropriate action, either replacing or fixing the item if neccessary.(i.e. a faulty fire will be covered by a minmum of 1 years warranty & we will take it up with the manufacturer)

ORDERS & INFORMATION SHARING:

If you purchase a product from us you will be asked to provide certain personally identifiable information, such as your name, email address, postal address & telephone number. We will not share any personal information we hold on our customers with any third party (other than the details the courier will need). The only exception to this is if we are required to do so by law. We therefore reserve the right to disclose such personally identifiable information if we believe that such disclosure is neccessary to protect our rights and/or to comply with the legal process.

FITNESS FOR PURPOSE:

We accept no liability for the installation, application or subsequent use of any goods supplied ,if this use is not within accepted operating procedures.

WEBSITE OPERATOR:

This website(which trades under the name Fireplace Designs & Plaster Mouldings) is fully owned & operated by Michael Carroll trading as Ornate Plaster,Unit 2, Bluehouse Farm, London Road, Pitsea, Basildon, Essex, SS13 2BY.